Terms of service

Terms of Service

Last Updated: July 12, 2026

Welcome to MISS DIY. These Terms of Service ("Terms") govern your access to and use of the MISS DIY website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Business Information

MISS DIY is owned and operated by MOHD SULTAN.

Business Address

Civil Lines, Bareilly, Uttar Pradesh
India

Contact Email

officialmissdiy@gmail.com

2. Eligibility

To place an order through MISS DIY, you must be at least 18 years of age.

If you are under 18 years of age, you may only use this website under the supervision and consent of a parent or legal guardian.

3. Products

MISS DIY specializes in trending lifestyle products, collectibles, imported merchandise, accessories, gifts, and aesthetic products.

We make every effort to display products accurately; however, actual products may differ slightly due to manufacturing changes, lighting, photography, screen settings, or packaging updates.

4. Imported & Collectible Products

Many products sold by MISS DIY are imported or collectible items.

By purchasing these products, you acknowledge that:

Product packaging may differ from promotional images.
Manufacturers may modify packaging without prior notice.
Limited-edition products are available only while stocks last.
The condition of collectible boxes or retail packaging is not guaranteed.
Minor paint imperfections, manufacturing marks, or finishing variations are considered normal.
Manufacturer quality variations are not considered defects.
Slight variations in color, texture, or finish may occur.

These characteristics do not qualify for returns or refunds unless specifically covered by our Return & Refund Policy.

5. Pricing

All prices displayed on the website include applicable GST unless otherwise stated.
Prices may change without prior notice.
Promotional pricing may end at any time.
Coupon codes cannot be combined unless specifically stated.
MISS DIY reserves the right to withdraw promotions or discounts at any time.

6. Order Acceptance

Submitting an order does not guarantee acceptance.

MISS DIY reserves the right to refuse, cancel, or limit any order for reasons including, but not limited to:

Product unavailability
Pricing errors
Payment issues
Suspected fraud
Violation of these Terms

If payment has already been received for a cancelled order, an appropriate refund or other suitable resolution will be provided in accordance with applicable law.

7. Product Availability

Products are offered subject to availability.

If an item becomes unavailable after an order has been placed, MISS DIY reserves the right to:

Cancel the order,
Offer a suitable alternative,
Contact the customer regarding updated pricing or availability before processing the order.

8. Pricing & Website Errors

Although we strive for accuracy, errors in pricing, product descriptions, images, specifications, or availability may occasionally occur.

MISS DIY reserves the right to correct such errors and may cancel or refuse any affected order or contact the customer with the correct information before processing the order.

9. Payments

MISS DIY accepts various payment methods available in India and internationally, including secure online payment options such as PayPal where available.

Cash on Delivery (COD) is not available.

Orders are processed only after successful payment confirmation.

10. Order Cancellation

Orders cannot be cancelled after successful payment has been made unless required by applicable law or otherwise approved by MISS DIY.

11. User Information

Customers may place orders without creating a permanent account. However, accurate information including name, shipping address, contact details, and any other information required to fulfill the order must be provided.

Customers are responsible for ensuring that all information submitted is complete and accurate.

12. Intellectual Property

All content on this website, including but not limited to:

The MISS DIY name and branding
Logos
Product images
Graphics
Website design
Product descriptions
Text
Banners
Icons
Digital content

is the intellectual property of MISS DIY or its respective licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

13. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt unauthorized access to the website.
Interfere with website security or functionality.
Copy or reproduce website content without permission.
Abuse or harass customer support.
Place fraudulent or fake orders.
Use automated systems or bots that negatively impact the website.

Violation of these Terms may result in refusal of service, order cancellation, or legal action where appropriate.

14. Customer Reviews

Customers may submit reviews where permitted.

MISS DIY reserves the right to remove any review that:

Contains abusive language.
Is misleading or fraudulent.
Contains spam or promotional content.
Violates applicable laws.
Is unrelated to the purchased product.

15. Shipping & Delivery

Delivery timelines are estimates only.

MISS DIY is not responsible for delays caused by:

Courier partners
Weather conditions
Government restrictions
Customs procedures
Natural disasters
Strikes
Technical failures
Other circumstances beyond our reasonable control

16. Limitation of Liability

To the fullest extent permitted by law, MISS DIY shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or the purchase of products.

Our maximum liability for any claim relating to an order shall not exceed the amount paid by the customer for that order.

Nothing in these Terms limits any rights that cannot be excluded under applicable law.

17. Returns & Refunds

Returns, replacements, and Store Credit are governed by our separate Return & Refund Policy.

By placing an order, you agree to that policy.

18. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

By using this website, you consent to such collection and processing as described in that policy.

19. International Orders

Where international orders are accepted:

Orders cannot be cancelled after payment.
Returns and refunds are not available unless required by applicable law.
Cash on Delivery (COD) is not offered.

Customers are responsible for any import duties, taxes, or customs charges imposed by their destination country.

20. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of the MISS DIY website shall be subject to the exclusive jurisdiction of the competent courts located in Bareilly, Uttar Pradesh, India.